User Frustration Links
As initial step on the study of user frustration, here are some miscellaneous links:
Internet Frustration: It's All the Rage, E-commerce firms, listen up: Users may be just minutes away from Internet rage!
Web rage hits the internet
Orthogonal Defect Classification
IBM's ODC
Bugtoaster
Web Pages That Suck
Microsoft Crash Gallery
The Effectiveness of Online Help Systems
How to Perform a Failure Mode and Effect Analysis
FMEA
Failure Mode and Effect Analysis
BPP FMEA
FMEA Info Centre
SEI's Personal Software Process
Web Rage - User Frustrations of the Internet
Insurance Against Frustration
Fighting Font Frustration Netscape
Criteria for optimal web design (designing for usability)
Asides: Web Rage - Frustration on the Internet
WebTop Search Rage Study
Brits Hit Out (Literally) At Internet Irritations
If you want to see what a computer frustration can cause click
here
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